Returns & Exchanges
Returns are being processed within 14 business days of arriving back to us! Please ensure that your Christy Dawn piece is packed in a way that will protect it for the return journey. You may access our returns portal at https://christydawn.loopreturns.com/ You have 7 days to initiate a return from the date an order is delivered, regardless of where you are in the world. We will not accept returns if the item has been worn, and if the hanging tag or the "Together Forever" tag at the bottom has been detached. All returns must be sent back within 20 days of receiving your return shipping label. Returns that are not sent back within that window will not be accepted by USPS. More information is available in the Domestic Returns, Domestic Exchanges and International Returns sections. All Swimwear returns and exchanges must be pre-approved by Customer Love! We will not accept any swimwear returns that have been worn, if the tags are detached and if the liner is removed. Until you have your heart set on the piece, please avoid removing the liner and tags. And if possible, please try the swimwear on with an undergarment! All Footwear returns and exchanges must be pre-approved by Customer Love! We will not accept any shoe returns with worn or marked soles. Until you have your heart set on the shoes, please avoid bending or creasing the leather. And if possible, please try the shoes on a clean, dry surface - carpeting and rugs are preferred! You may access our domestic returns portal at https://christydawn.loopreturns.com/ within 7 days of receiving your package. Enter your order number and shipping zip code to begin the return process. We offer prepaid return labels for all eligible domestic returns. We now offer direct size exchanges pending availability! You may access our international returns portal at web.global-e.com/returns/portal within 7 days of receiving your package. In addition, our international portal offers shipping labels for all eligible returns. International returns are only eligible for a refund. Returns for a refund to the original payment card will incur a prepaid shipping label fee. Please note that we are not responsible for customs fees and shipping charges from the warehouse to the customer paid for at the time of order are non-refundable. Duties and taxes are non-refundable.
General
Swimwear
Please reach out to the team ([email protected]) to start this review process!Footwear
Please reach out to the team ([email protected]) to start this review process!Domestic Returns
Returns for store credit will receive a credit for 100% of the value of the returned item. Your store credit will never expire and can be used toward anything on our site. Returns for a refund to the original payment card will incur a $12 handling fee. Please note that shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.
You will receive a notification once we receive your item at our warehouse and begin processing your return!Domestic Exchanges
We accommodate size exchanges through our domestic returns portal at https://christydawn.loopreturns.com/. An exchange is NOT guaranteed until you drop off your original order at USPS and it’s scanned in by their center. You'll receive an automated email confirmation when the exchange order has been processed and fulfilled!
Please note, we will wait to ship out the new exchange order once we receive and process the original item back at our warehouse in Los Angeles. This process may take up to 2 - 3 weeks. Please note, once an instant exchange order is placed, we are unable to cancel it.International Returns
Due to duties and taxes, we are unable to honor exchanges for international orders.
